Return Policy
At Amy & Jason Toronto, we strive to keep our customers satisfied. However, in case you wish to return a product, we have outlined our return policy clearly below.
Conditions for Returns
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You may only initiate a return after physically receiving the item.
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Return shipping costs, including international shipping fees, are the customer’s responsibility.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Fitting is allowed, but wearing the item is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the intention to return some is not allowed.
Return Process
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Notify us of your return via Info@amyjasontoronto.com within 30 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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You are responsible for returning the item at your own cost, including any customs fees or shipping charges.
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We strongly recommend using a shipping method with tracking and trace.
Refund
After receiving the returned item at the return address and approving its condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows the item has been delivered to the address provided by the customer.
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If an incorrect address is provided, the customer is responsible for this error.
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Address mistakes must be reported within 24 hours of placing the order.
Contact
For any questions regarding returns, please contact us at Info@amyjasontoronto.com.